Terms & Conditions

Manu’s Place Shared Apartments – Terms and Conditions

Thank you for choosing to book with us, we hope you will enjoy your stay. The following terms and conditions apply to your booking. They form the terms of a legally binding contract between us and you.

Price

Our rooms prices vary depending on the length of your stay and the occupancy of the room and they are updated regularly. The price payable includes accommodation only (No breakfast).

Deposit

A deposit is required at the time of booking, to be paid by credit/debit card. If you book more than fourteen days before arrival, the non-refundable deposit will be 50% of the cost of your booking or the first month if the booking is longer than a month and the other 50% fourteen days before arrival. If you book fourteen days or less before arrival you will be required to pay the full amount due for the whole of your stay or the first month if the booking is longer than a month.

Confirmation of Booking

Your booking will be completed when we acknowledge receipt of your booking request and deposit. Prior to that the booking will only be regarded as provisional.

Payment

We accept payment by credit or debit card. No other payment methods will be accepted.

Cancellation by you

If you cancel more than fourteen days before arrival you will lose your deposit, but will not be charged for the remainder of your booking. If you cancel fourteen days or less before arrival, or fail to check in (“no-show”), or leave before your due departure date, we reserve the right to charge you for the full balance due for the whole of your booking or a month if the booking is longer than a month, less any costs not incurred by us as a result of your cancellation. In agreeing to our terms and conditions, you authorise us to charge this amount to the credit/debit card used to secure the booking. It is recommended that you take out travel insurance which provides for cancellation cover.

Cancellation by us

In the unlikely event that we are forced to cancel your booking, due to circumstances beyond our control, we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or unacceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of twice the cost of your booking.

Arrival and Departure

You will be able to check in after 3pm but please contact us in advance to advise of an estimated time of arrival (EAT), as we do not have reception and we need to know your EAT in order to wait for you. Arrivals are by prior arrangement only. If prior arrangements have not been made, and you do not arrive by 9pm, we are entitled to treat it as a “no-show”. Your booking will be cancelled and we have the right to re-let your room. We request that you vacate your room 11am on the day of departure. If guests stay later than 12pm on the checkout day they will be charged 50% of the daily fare and 100% if they stay longer than 3pm

Damage and Breakage

We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused, for any items discovered missing after you depart or for the cost of the room for any time period for which it is considered un-usable due to damage. In agreeing to our terms and conditions, you authorise us to charge this amount to the debit/ credit card used to secure the booking. If the damage/breakages are discovered after you depart, you will be notified of any charges in writing as soon as is reasonably practicable, to be settled by return of post.

Smoking Policy

We are a No Smoking establishment. Any abusive use of the fire alarm is illegal and will be charged with the full amount of costs caused. Smoking is strictly prohibited on the premises and throughout the whole building, and if any evidence of such activity is found, a £200 fine will apply. If fire equipment is found to be tampered, fines will apply.

In agreeing to our terms and conditions, you authorise us to charge this amount to the debit/ credit card used to secure the booking. If evidence of smoking is discovered after you depart, you will be notified of any charges in writing as soon as is reasonably practicable, to be settled by return of post.

Food and drinks

Guests agree that the apartments should be a clean place for everyone and therefore extra costs will be applied if any excessive mess is left by guests. Food and drinks in the bedrooms are strictly forbidden.

Quiet time

Guests must be considerate and mindful to other guests and should keep the noise to a minimum between 11pm and 11am. We do reserve the right to charge for any disturbance caused and affecting the comfort of other our guests.

Extra guests

Only guests who have paid are allowed to stay overnight on the premises. If you would like to bring your friends along for a night, please ask at our staff. All unknown guests will be banned from the apartments immediately.

Pets

Sorry, we do not accept pets.

Our Liability

We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by the negligence of us, or our employees. Cars left in our car park are parked at your own risk. Manu’s Limited is not responsible for the content of external Internet sites.

Privacy

Any data collected as a result of your booking will be stored in accordance with the provisions of current Data Protection legislation.

We do not share customer details with any 3rd parties

Law

Any dispute between us will be governed by the non-exclusive law of the English Courts.